Return Policy

Return policies are an important part of our policies to ensure that customers have a clear understanding of how to return their products and under what conditions we offer returns and refunds. We explain these conditions in detail below:

  1. What customers must do: When a customer wants to return an item, we ask them to send the item back to us. To do so, the customer should initiate the return process by contacting us or filling out the appropriate form on our account site. The detailed return instructions will be provided to the customer to ensure that the return process goes smoothly.
  2. Conditions for Returns and Refunds: We offer returns and refunds if, contrary to expectations, the delivered product does not meet the customer’s expectations. For example, if the picture or the product does not meet the customer’s expectations or arrived damaged. It is important that the item is returned unused and in its original condition, including all packaging materials.
  3. Period for returns: We accept returns within a period of 10 days from the date of delivery. It is important that the customer initiate the return process within this time period to be eligible for a possible refund. Returns that arrive outside of this time period may not be considered.
  4. Refund Process: Once we have received the returned merchandise and verified that it is in perfect condition, the refund will be processed. Customers can expect a refund within 10 days of receiving the returned merchandise. Refunds will be processed using the same payment method the customer used to place the original order, unless specifically agreed otherwise.

We strive to make the return process as simple and transparent as possible to ensure that our customers are satisfied with their purchase. Our return policy is designed to ensure a fair and customer-centric experience. If there are any further questions or uncertainties, we are happy to assist our customers in handling returns and refunds.



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